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Code of Conduct

Our Code of Conduct describes standards of behavior that everyone involved with EPIC will uphold.

EPIC is committed to reaching its goals through honorable conduct and achieving the highest standards of service delivery to the community. EPIC and its Board members, employees, and volunteers will behave in ways that are open and honest and must be willing to be accountable for their decisions and actions.

 EPIC’s core values – reliability, trust, inclusion, consistency, and being proactive – are at the heart of all decisions that are made by all Board members, employees, and volunteers. These values are implemented at EPIC with care and diligence and the decisions that are made are honest, fair, and timely, and consider all the relevant information.

Ethical Conduct

  1. A code of conduct is important for a human service organisation like EPIC because of the broad community that we serve and the vulnerable nature of many individuals with a disability that are served.

  2. EPIC expects all Board members, employees, and volunteers to uphold the rights of individuals and demonstrate respect for them at all times. EPIC will empower individuals to be active citizens who contribute to their communities and exercise choice and control in their lives.

  3. Any behavior that devalues, harms, or exploits individuals in any way, takes advantage of them, controls them, or prevents them from having a voice in the decisions that affect their lives and infringe their human rights is considered to be unethical.

  4. All Board members, employees, and volunteers will act honestly and be accountable for their decisions and actions.

  5. Board members, employees, and volunteers are to be familiar with EPIC’s policies and procedures and refer to them for guidance.

The CEO and employees have a responsibility to demonstrate, through their actions, the importance of this Code. The CEO and Line Managers have a responsibility to create an open and supportive environment where people feel comfortable raising issues relating to conduct.

The Board’s Role

The Board has a collective responsibility for upholding the Code of Conduct at all times and for leading by example in this regard. They do this by:

  • Developing a strategic vision that enables operational plans to be delivered consistently with the Code of Conduct;

  • Identifying and managing risks to organisational sustainability;

  • Monitoring the integrity of financial performance and behavior to safeguard organisational reputation and resources;

  • Monitoring the performance of the CEO against agreed performance indicators; and

  • Identifying and managing any declared interests in a transparent and accountable way. Interests may be real, potential, or perceived.


Individuals, family members, and carers are encouraged to raise concerns they may have about the conduct of a Board member, employee, or volunteer with the CEO or a Manager. The CEO will appoint a Manager to investigate all reported incidents of behavior that breach the Code of Conduct and take appropriate action that may include disciplinary action resulting in termination of employment.

EPIC will not tolerate retaliation against any person who raises genuine concerns in good faith.

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