Feedback and Complaints

EPIC welcomes feedback and complaints from you, your family, carers, advocates, and members of the general public. This is because it helps us to know what we are doing right and where and how we can improve our services. Complaints can be made anonymously.

 

For complaints relating to the CEO/Board Members, complaints can be made directly to our Chairperson by emailing chair@empoweringpeople.org.au

Complaints and their resolution are taken seriously and dealt with objectively, fairly, promptly, and without bias. EPIC has documented policies and procedures on complaint and feedback management that comply with the NDIS requirements. Feedback will be provided to the complainant about the action taken and the outcome. If you are the complainant, you will be provided with an opportunity to provide feedback on the proposed actions.

Please note that you have the right to use an advocate at any point during the complaints process.

  1. We will keep you informed at every stage

  2. We will make sure you are treated fairly and will offer support throughout your complaint

  3. We will listen to you and learn from what you say

  4. We will recognise and apologise for mistakes and we will explain why things went the way they did

The following methods can be used to give your feedback or make a complaint:

  • Directly with your worker

  • Visit your local EPIC branch

  • Write to PO Box 667, Karratha W.A 6714

  • Filling out our online Feedback and Complaint form

  • Email feedback@empoweringpeople.org.au

  • Call us on (08) 9185 0000